General sales conditions – Camping Domaine de Gil

We ask you to read carefully the following general conditions.
By booking a stay, you agree to fully comply with these conditions.

Booking conditions

Rentals are personal. It is therefore forbidden to sublet or transfer the pitch to a third party. The booking will not be considered as definite before receipt of the signed contract accompanied by a deposit of 25% of the rental price (with a minimum of €130), the €32 booking fee, and eventually the cancellation insurance. The total amount of the stay has to be paid for a booking under 7 days. On receipt of your booking and deposit (including booking fee and cancellation insurance non-deductible), we will send you a booking confirmation depending on the places available.
Failing full payment 30 days prior to arrival, Camping Domaine de Gil reserves the right to consider the booking as cancelled.
Before returning the reservation contract, please check availability with the booking service of the campsite.

PITCH

The basic package includes the pitch for the tent, caravan or camper van for 1 or 2 people, access to the toilets and reception facilities. Dogs are strictly prohibited in the campsite during high season. We reserve the right to refuse access to the campsite to families arriving with an animal.

RENTAL

The rental accommodations are fully equipped: furniture, dishes, pillows and duvet. The basic package is 2 to 8 places depending on the type of rental. As specified in our brochure and the website, each accommodation or camping pitch is intended for a specific number of people. For safety and insurance reasons, the maximum number of occupants cannot be exceeded. Furthermore, a baby is considered a person in its own right. Domaine de Gil reserves the right to refuse access to the campsite to groups or families arriving with a number of participants greater than the capacity of the rented accommodation. Remember to bring your sheets, fitted sheets and pillowcases. Animals (dogs, cats, rabbits, etc.) are strictly prohibited in the rentals as well as outside and in cars, we reserve the right to refuse access to the rental to families arriving with an animal.

GROUP BOOKING

Any booking of more than 4 accommodations by the same natural person or by different natural persons but knowing each other and traveling together for the same reasons on the same dates of stay is considered a group. Our accommodations are exclusively for individual customers. For any group booking request, you must contact us by telephone, by e-mail or via our Contact Us section. We reserve the right to study the booking request before accepting or refusing it.

RATES AND TOURIST TAX

• The prices or information published on our website are basic rates. They correspond to one night and are in euros, including 10% VAT. These rates do not include additional services (non-contractual texts and photographs). Any subsequent change in the applicable VAT rate occurring between the time the rates were determined and the invoicing of the stay will result in a correlative change in the price including tax, which the customer accepts without reservation.
Domaine de Gil uses dynamic pricing. As a result, rates are likely to change throughout the season, either upwards or downwards.
Affiliation benefits and special offers cannot be applied to a reservation already paid in full or in part.
• The amount of the tourist tax is €0.59 / day / person over 18 years old (2025).
The tourist tax appears clearly on the invoice. Tourist taxes vary depending on the municipality and country. The tourist tax is collected on behalf of the municipalities and may be increased by an additional departmental tax.
The cost of the tourist tax may change during the year and may therefore increase or decrease the total amount of the stay.

ECO PARTICIPATION

Our operation is subject to taxes on the extraction of natural resources (clean water) and waste reprocessing (waste water, household waste). This is a budgetary impact with a compensation and awareness value of €0.31/day/person (2025).

PAYMENT TERMS

For reservations made more than 30 days before the start of the stay, a deposit of 30% (with a minimum of €130) of the price of the amount of the services booked, plus €30 administration fees and possibly the amount of the cancellation insurance must be paid upon reservation.
The balance must be paid no later than 30 days before arrival. In the case of a reservation less than 30 days before the start of the stay, the entire stay must be paid on the day of reservation. Similarly, for any reservation of a stay of less than 7 days, the full amount will be requested upon reservation.
Payment methods: CB, Visa, Eurocard, Mastercard, bank checks in euros clearable in France, holiday vouchers, bank transfers. In the absence of full payment 30 days before your arrival, the Domaine De Gil campsite reserves the right to consider the reservation as cancelled. Payments made will not be refunded.
PLEASE NOTE: NO CHECKS WILL BE ACCEPTED AT THE CAMPSITE AND LESS THAN 30 DAYS BEFORE ARRIVAL.

ABSENCE OF RIGHT OF WITHDRAWAL

In accordance with article L121-19 of the consumer code, Le Domaine De Gil informs its customers that the sale of accommodation services provided on a specific date, or according to a specific frequency, is not subject to the provisions relating to the 14-day withdrawal period.

STAY

Arrival and departure on the day of your choice except in July-August. Mandatory minimum length of stay varies depending on the period and the type of accommodation, details on our brochure and our website.
1. Arrival
Camping pitch: arrival from 2:00 p.m. to 7:00 p.m. Connection to the electrical terminals must be made using cables and sockets that comply with current legislation. Provide a cable length of 50 meters and a European adapter. The campsite is not able to provide you with the equipment mentioned above. Departure no later than 12:00 p.m. Any plot not vacated by 12:00 p.m. will automatically result in an additional night being billed.
For all rentals: arrival from 4:00 p.m. to 7:00 p.m. Departure before 10:00 a.m. When the keys are handed over, deposits will be requested.
The “PARKING” pitch of the rental is designed for one vehicle only, any other vehicle must park outside the campsite.
Any late arrival must be reported before 6:00 p.m. so that the campsite can make arrangements. If you wish to arrive in the morning, you will need to book the night before. Any delay in the arrival time must be reported in order to allow the rental to be retained. The manager reserves the right to dispose of the planned location if there is no news within 24 hours after the scheduled arrival date. Payments made will not be refunded.
Any change in the number of people that could result in a variation in the amount of the fee up or down must be reported upon arrival (tourist tax, additional person compared to the capacity of the rental, etc.). In the event of an inaccurate declaration by the customer, this contract will be terminated automatically and the sums paid will remain acquired by the lessor. It is mandatory to comply with the campsite’s internal regulations.
The campsite reserves the right to refuse access to people arriving with a number of participants greater than the package offered, the capacity of the accommodation rented and if the names do not match on arrival.
2. During your stay
Each cottage contains all the kitchen and table equipment as well as bedding (except sheets and towels). The inventory is distributed on arrival. The tenant is required to check it and report any anomalies on the same day.
Any dissatisfaction regarding the state of cleanliness or the general condition of the rental must be notified no later than 24 hours after arrival, in order to allow for a remedy. No complaints will be admissible more than 24 hours after the day of arrival.
It is the camper’s responsibility to ensure: the camper is responsible for monitoring his personal belongings (bicycles, etc.). The campsite declines all responsibility in the event of an incident falling under the civil liability of the camper.
All customers must comply with the provisions of the internal regulations. Each tenant in title is responsible for any disturbances and nuisances caused by people who stay with him or visit him.
3. Visitors
For security reasons, visitors must register upon arrival at reception before visiting a resident where they will be given a bracelet. Access to the aquatic area is strictly forbidden to all visitors. The management reserves the right to prohibit access to the campsite to people who are not registered. Supplements: any undeclared supplement (additional person, dog, etc.) discovered during a check during the stay will be billed to the customer from the date of arrival.
4. Departure
Rental accommodation: On the day of departure indicated on your contract, the rental accommodation must be vacated before 10 a.m. by appointment made at reception. The accommodation will be returned in a perfectly clean condition, and the inventory may be checked, any broken or damaged object would be your responsibility, as well as the restoration of the premises if this proved necessary.
The deposit will be returned to you at the end of your stay less the compensation retained, on supporting invoices, for any damage noted by the exit inventory. The retention of the deposit does not exclude additional compensation in the event that the costs are higher than the amount of the deposit.
In the event that the accommodation has not been cleaned before your departure, a cleaning fee of a minimum value of €60 will be requested. For any departure outside reception opening hours, a cleaning fee of €60 to €80 depending on the rental will be requested.
For any delayed departure, you may be charged for an additional day at the current nightly rate.

SECURITY DEPOSIT

For rentals, a deposit of €200 to €450 is required upon arrival to cover any damage to the rental, as well as an additional deposit of €100 to cover any cleaning costs at the end of the rental; they are returned on the day of departure after the inventory. Under no circumstances will the key to the mobile home be issued without the deposits being returned. For camping pitches, a deposit will be required in the case of equipment rental.

PETS

Animals are only accepted in low season on camping pitches for a fee payable when you book, except for category 1 and 2 dogs. They must be kept on a lead at all times. They must not disturb the peace and safety of residents and must respect basic hygiene rules. They are prohibited around swimming pools, in food shops and in buildings. The vaccination record for dogs and cats must be up to date.

CANCELLATION AND MODIFICATIONS

1. Changing your booking
The customer may request a change to their stay (campsite, date and/or type of accommodation) upon written request to the campsite (letter or email) subject to availability and possibilities. No postponement will be accepted to the following season. The customer’s attention is drawn to the fact that in the event of a change to their stay, they will not be able to benefit from promotions subsequent to their initial reservation, the date of the first reservation being the date of the decision. In the absence of a change, the customer must complete their stay under the initial reservation conditions or cancel it according to the conditions of the cancellation insurance.
• Any request to increase the duration of your stay will be made subject to availability and the rates in force.
• Any request to reduce the length of your stay is considered a partial cancellation and will be subject to the terms of cancellation and interruption of stay
In the absence of a message from you indicating a postponement of your arrival date, the accommodation may be available for sale again 24 hours after the arrival date mentioned on the contract, and you will consequently lose the benefit of your reservation.
2. Unused services
Any stay interrupted or shortened (late arrival, early departure) due to your actions will not give rise to a refund, whatever the reason given.
3. Cancellation due to Domaine de Gil
In the event of cancellation by Domaine de Gil, except in cases of force majeure, the stay will be fully refunded. However, this cancellation will not give rise to the payment of damages.
4. Cancellation by the camper
Cancellation and interruption of stay insurance is offered to you, it is optional and payable in addition to the rental at the same time as the deposit. No refund will be made without subscription to the cancellation insurance.
Any cancellation of a reservation must be made in writing (LRAR) to Domaine de Gil.
If the cancellation occurs:
• More than 30 days before the start date of the stay: the deposit will be kept as compensation.
• Less than 30 days before the start date of the stay: 100% of the amount of the stay will be required and no refund will be granted.

CANCELLATION INSURANCE

Cancellation insurance can only be taken out when making the initial booking request. The customer agrees to read the general insurance conditions offered when making their initial booking. The general cancellation insurance conditions can be viewed at any time on our website

RESPONSIBILITY OF THE CONTRACTUAL CUSTOMER

The contractual customer of the accommodation or pitch (name indicated on the booking form) undertakes to use and have the people accompanying him use the equipment and facilities of the parks in accordance with their normal destinations and uses. In particular, he undertakes to leave his accommodation or pitch in good condition when he leaves at the end of his stay. Any damage to the premises, loss or destruction of the furniture that furnishes the mobile homes or public buildings of the park automatically incurs the liability of the person responsible. The contractual customer of an accommodation or pitch is considered personally liable for all damage, loss, degradation, disturbance or nuisance caused by the people staying with him or visiting him. The contractual customer of the accommodation or pitch acknowledges having read the internal regulations of the park, and undertakes to respect them and ensure that the people accompanying him or visiting him respect them. When a customer disturbs or causes nuisance to other customers or damages the integrity of the common facilities, the campsite reserves the right to immediately terminate his stay without payment of any compensation and without prejudice to claims for compensation that the campsite and third parties may assert against him. The same would apply if the campsite were to note an abusive occupation of the accommodation (number of occupants greater than the authorized capacity of the rental). The customer certifies that he holds a civil liability contract with his insurer covering damage caused to the rented or entrusted property (provide the certificate).

INTERNAL RULES (excerpt)

The camper is required to respect the internal regulations of the campsite as well as those of the swimming pool.
The “parking” space of the rental or the camping pitch is designed for a single vehicle. Any other car must park outside the campsite.
Access to the aquatic area is regulated by the wearing of a bracelet and reserved only for the campsite’s customers. The customer’s visitors do not have access to the swimming pool. Swimming in the pool is authorized only SWIM SHORTS OR BOXERS MANDATORY, one and two-piece swimsuits. No drinking, eating or smoking on the beaches. Large inflatable floats or animals prohibited.
Swimming and pools not supervised. Children remain under the supervision of their parents. For obvious safety reasons, children who cannot swim or are very young must wear a belt or inflatable armbands (on sale at the grocery store).
Do not reserve a deckchair if you are not physically present at the pool! Your towel will be removed by our teams.

Wi-Fi / HOTSPOT CAFÉ: Music and film downloads prohibited!

PLEASE NOTE: It is forbidden to set up tents on rental pitches.

ELECTRIC VEHICLE: For safety reasons, it is forbidden to charge your electric vehicle by plugging into the rentals or on the terminals on the pitches.

FIRE HOSES: It is forbidden to use the RIA and fire hoses and to wash cars or caravans on the Estate.

Campfires and charcoal barbecues are strictly prohibited by prefectural decree. Gas or electric barbecues are tolerated.

BRACELET: Wearing the bracelet (put on upon arrival) is MANDATORY permanently until the end of your stay. It gives access to entertainment, swimming pools and helps to strengthen security in the establishment.

VISITORS: Visitors are required to register upon arrival and must pay a fee. They are admitted between 11am and 10:30pm. They must park their car in the car park outside the campsite and report to reception (or the bar if it is closed) upon arrival. Dogs and access to the swimming pool are prohibited for security and insurance reasons. Any abuse by visitors or tenants with visitors may result in their expulsion.

TRAFFIC: speed is limited to 10 km/h. The barriers are closed between 11pm and 7am, all traffic is prohibited during this period.

NOISE: nighttime quiet must be respected by all campers between 11pm and 7am. The circulation of scooters and motorcycles is prohibited between 11pm and 7am and quads, pocket bikes, etc. are strictly prohibited on the Estate.
In the event that a customer disrupts the stay of other users, does not comply with the provisions of the internal regulations or has communicated false information concerning the occupants of the plot, the manager or his representative may orally or in writing, if he deems it necessary, formally notify the latter to cease the disturbances. In the event of a serious or repeated violation of the internal regulations and after formal notice by the manager to comply, the latter may terminate the contract. In the event of a criminal offense, the manager may call upon the police.

CAMPING RESPONSIBILITY

Under no circumstances does the campsite assume the obligation to keep personal effects and objects within the park. The campsite’s liability, beyond its legal liability, cannot be incurred in the event of:
• theft, loss, damage or deterioration of personal effects of any nature whatsoever, during or following a stay.
• breakdown or decommissioning of technical equipment, breakdown or permanent or temporary closure of certain campsite facilities when these are beyond its control and linked to cases of force majeure.
• one-off measures, taken by the campsite management, to limit access to certain facilities, including changing rooms and swimming pool, when they are made necessary by compliance with safety standards or periodic maintenance work.
• damage caused or suffered by customers’ vehicles parked and circulating within the campsite, even if they have been expressly authorized to enter.
• modification of the entertainment program or activities offered.
In low season, and for reasons related to attendance, the campsite reserves the right to modify or remove certain facilities, amenities, services or planned entertainment. For any reservation in low season, we advise you to contact the campsite to validate these points.

IMAGE RIGHTS

During your stay, you may be photographed and appear in all our publications and any type of media without time limit. In case of refusal, you must notify us by registered letter before your arrival.

PERSONAL DATA

We do not transmit any information to third parties. In accordance with the Data Protection Act No. 78-17 of 6 January 1978, the customer is informed that the nominative or personal data indicated as mandatory collected as part of the reservation are necessary for the execution of the latter. The Customer has a right of access, rectification and opposition to the transfer of this data to third parties, which he can exercise by contacting DOMAINE DE GIL – 91 Route de Vals – 07200 UCEL by mail.

In accordance with Article L 223.2 of the Consumer Code, you have the right to register on the telephone canvassing opposition list (Bloctel).

COMPLAINTS

All complaints regarding the conditions of the stay must be made on site to the Management to allow them to find an immediate solution. If the response does not satisfy you, you can contact the Sas Médiation Solution Mediation Center by submitting a file:
– either by mail to Sas Médiation Solution – 222 chemin de la bergerie – 01800 Saint Jean de Niost – Tel. 04 82 53 93 06
– or by email to contact@sasmediationsolution-conso.fr
– or by completing the online form entitled “Contact the mediator” on the website https://www.sasmediationsolution-conso.fr

Dear customers, these elements being necessary to avoid any misunderstanding, we thank you for your trust and wish you a pleasant stay.